Government's Strategic Partner for Trusted Service Transformation.

Governments around the world have a tremendous opportunity to harness the power of modern tech to deliver better services and enhance the wellbeing and prosperity of their citizens."

The Hon. Victor Dominello

Executive Chair & Founder

Under The Hon. Victor Dominello the inaugural Minister for Customer Service, the NSW Government rose to become a world leader in digital service delivery. Following his retirement from politics in 2023, Victor has made it his mission to take the lessons learned over 12 years as a Minister to help Governments embark on their journey of service transformation.

Our Purpose

Government Services Profoundly Reimagined.

ServiceGen is a specialist partner uniquely placed to achieve our purpose as we are...

Expert Team

An expert team globally renowned for transforming government service delivery.

Public Sector Focus

Focused on working with the public sector to build capacity in the application of current and emerging technology.

Independent

Agile and independent in our approach to transformation.

The ServiceGen Difference

Customer Experience

I feel listened to and valued and respected. I feel that my needs are being worked towards being addressed or achieved. I feel that communication is clear and transparent and comprehensive so that I feel like I know exactly what is happening."

Female, 49, Regional NSW

The Interactions that I had with the NSW Government services were smooth in general. I got things done quickly with them."

Female, 38, Metro NSW

77%

of customers find it easy to interact with NSW Government services.

75%

of customers are satisfied with their experience with NSW Government services.

73%

of customers trust NSW Government services are working in their best interests.

Source: https://www.nsw.gov.au/state-of-the-customer