A Proven Track Record Of Innovative Services

Victor identified that while Governments want to transform their services for citizens, the institutional barriers to achieving it are significant and can take a long time to overcome.
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He led the service transformation journey for the last 10 years and NSW was one of the world’s first jurisdictions to implement a digital driver’s licence.
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Victor created ServiceGen to give Governments the benefit of this experience so they can achieve similar success in a much faster time.
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Built on the principle that customers should have control and choice over the way they access Government services, the Service NSW platform is loved by NSW residents and recognised globally as the leading benchmark.
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ServiceGen aims to help Governments accelerate digital service delivery by:
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•Growing citizen trust and enhanced experience
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•Achieving institutional cut through
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•Improving the customer experience, while providing secure transactions.
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Victor is working closely with the Australian New Zealand School of Government (ANZSOG) to develop a modern leadership course for public sector in Australia & New Zealand.

ENGAGE WITH US

For seven consecutive years, NSW was top ranked in the Intermedium Australia & New Zealand Digital Government Readiness and Maturity Indicator Report.

NSW Government was ranked 1 in ease of services and 2 in level of trust compared to other Australian states and countries including US, UK, Singapore, Canada & NZ.

NSW was the first Australian state to develop a responsible AI Assurance Framework.

Victor is a Board Member of the Tech Council of Australia & Appointed to the Trustworthy Digital Society Hub.

In July 2022, Victor was the only politician recognised by The Australian newspaper in the country’s Top 100 innovators.

Meet The Team

The Hon. Victor Dominello

Before founding ServiceGen, Victor was a senior NSW Government Minister. During his 12-year cabinet career he held a range of portfolios including, Digital Government, Innovation, Finance, Regulation and Aboriginal Affairs. In 2019 he was appointed the Customer Service Minister.

Victor is recognised globally for his leadership and oversight of public service delivery transformation in NSW through initiatives such as the Service NSW app, the Digital Restart Fund and one of the world’s first digital driver’s licence.

He was part of the leadership group that led the state through Covid and drove digital solutions such as QR check-ins, vaccine certificates and the delivery of stimulus vouchers via the Service NSW app.

In July 2022 he was recognised by The Australian newspaper as one of the country’s top 100 innovators (the only politician to be included).

In April 2023 he was appointed as professor at University New South Wales (UNSW) and director of the Trustworthy Digital Society Hub, with UNSW and the University of Technology Sydney (UTS) designed to lead research and insights in citizen-centred digital platforms, challenging to determine what democracy looks like in the digital age.

Victor is also a Board Member of the Tech Council in Australia whose vision is for a prosperous Australia that thrives by harnessing the power of technology.

Victor leads ServiceGen’s global strategic direction in continuing the vital mission of helping governments accelerate their trustworthy digital transformation and modernise their services for their citizens.

Damon Rees PSM

Damon was the former Chief Executive Officer of Service NSW and prior to that NSW Government’s first Chief Information & Digital Officer (GCIDO), and Deputy Secretary of Digital Government within the Department of Finance, Services & Innovation.

He is a leader committed to customer centricity, culture, digital enablement, and innovation, with more than 20 years’ experience driving transformational change, organisational performance, and better customer outcomes.

As the GCIDO, Damon advocated for digital adoption across the NSW public sector, defined the long-term vision for digital technologies, implemented the NSW Open Data Policy and improved integration across government agencies.

Prior to his public service, Damon was the Chief Digital Officer at Macquarie Bank, the Chief Technology Officer and interim Chief Information Officer at Woolworths, and Westpac’s Head of Integrated Delivery.

Damon serves on the Board of Ventia Services Group, and is also the Managing Principal & CEO of Better As Usual, a practitioner-led professional services organisation that works with boards, leaders and teams to build high-performing digital organisations.

Global Advisory Panel

Our Team is complemented by access to a number of independent global leaders in technology, innovation and digital delivery.
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The Global Advisory Panel includes:

David Thodey is a business leader focused on innovation, technology, digital transformation and telecommunications with more than 40 years of experience.

Mr Thodey is Chairman of Xero (2020), a global cloud-based accounting solution for small and medium businesses and a member of the Finance Committee at the University of Sydney (2022).

He is currently a non-executive Board director of Ramsay Health Care (2018), and in June this year was appointed Chairman in Waiting , formally moving into the Chair role after the company’s annual meeting in November.In February 2022, Mr Thodey was also appointed Chair of the Great Barrier Reef Foundation, an Australian non-profit organisation established to help protect and preserve the Great Barrier Reef. He is also co-chair of the Climate Leaders Coalition.

From 2015-2021, Mr Thodey was Chair of Australia’s national scientific research agency, the Commonwealth Scientific and Industrial Research Organisation (CSIRO). He was also Chair of Tyro from 2018-2023, Australia’s largest independent payments company.

Mr Thodey is also active in public policy and led an Independent Review of the Australian Public Service (APS) in 2019 (commissioned by the Prime Minister). He also chaired an eminent Panel appointed by the NSW Government to lead an independent review of Federal Financial Relations (2020) between the Commonwealth and the States. Mr Thodey recently (2023) led a user audit of the myGov government services digital portal. The audit reviewed how well myGov is performing for the Australian public in terms of reliability, functionality, and a user-friendly experience.

From March to December 2020, Mr Thodey was Deputy Chair of the Federal Government’s National COVID-19 Coordination Commission (NCC) Advisory Board. During this time Mr Thodey and the Board supported the Prime Minister and Government to navigate Australia through the extraordinary challenges faced during the early stages of the COVID-19 pandemic.

Prior to his non-executive career, he had a successful career as CEO of Telstra (2009-2015), Australia’s leading telecommunications and information services company; and prior to that, he was CEO of IBM Australia and New Zealand (1998-2001).Mr Thodey was awarded an Honorary Doctorate in Science and Technology from Deakin University in 2016, an Honorary Doctor of Business from University of Technology Sydney in 2018 and an Honorary Doctor of Business from the University of Sydney in May 2023.

In 2017, Mr Thodey was made an Officer (AO) in the General Division of the Order of Australia for ethical business leadership.

Our Story

A Proven Track Record Of Innovative Services

Meet The Team

Global Advisory Panel

Dr Rachna Gandhi (PHD)

David Thodey AO

Malcolm Crompton AM

Professor David Halpern CBE

Ed Santow