How We Deliver

Empowering individuals and communities through a profound shift in Government service delivery.

Our Service Transformation approach

Engage best in class expertise to partner with you to deliver transformation

We understand what is needed to design and deliver service transformation. We can assist you to:

•test and validate your strategy

•rapidly define and design the strategy

•inspire the case for change

•funding and investment cases

•lay the foundations for successful transformation.

Our Services

Citizen & Customer first design

Vision setting for services & better experience

Baseline assessment of current service delivery  

Ideation/innovation sessions and prototyping

Funding and investment business cases

Policy planning and support for Government

Accelerated Strategy Design

Digital and Artificial Intelligence strategy

We bring many years of experience of the failures and successes to partner with you in delivering your transformation ambitions. We can help you:

•manage the scale of execution required

•get confidence in achieving your transformation goals

•break down barriers, get sponsorship & accountability

•accelerate delivery of services

•build trust with your customers.

Our Services

Project Execution

● Build and support the Transformation Unit

● Independent Advice

● User centricity reviews & advice

● Leveraging technology and AI

● Develop analytics for digital engagement and customer experience

● Strong change management practices

Trustworthy Framework

● Ethical AI Strategy & processes

● Security, privacy & data maturity assessments

● Inclusion and accessibility reviews

● Cyber security operating model design & implementation.

Implementation Reviews

● Reviews of benefits realisation, operational effectiveness, trust/ethics/security processes

● Continuous improvement and performance optimisation

● Maintaining service relevance, reducing red-tape and streamlining processes

● Enhanced resilience.

Government Transformation Unit

Having a strong culture and the right capabilities are fundamental to delivering enhanced services over the long term.  Our ultimate goals are to help you:

●develop your digital leaders

•create a service-oriented culture

•build internal digital capabilities and capacity

•place less reliance on external sources.

Our Services

Development & mentoring of digital leaders

Accredited Programs and training for building skilled, engaged and digital savvy people

Communications to inspire change, address concerns, recognise achievements

Culture baseline assessments

Access to leading research and learning