How We Deliver
Empowering individuals and communities through a profound shift in Government service delivery.
Empowering individuals and communities through a profound shift in Government service delivery.
Engage best in class expertise to partner with you to deliver transformation
We understand what is needed to design and deliver service transformation. We can assist you to:
•test and validate your strategy
•rapidly define and design the strategy
•inspire the case for change
•funding and investment cases
•lay the foundations for successful transformation.
Citizen & Customer first design
Vision setting for services & better experience
Baseline assessment of current service delivery
Ideation/innovation sessions and prototyping
Funding and investment business cases
Policy planning and support for Government
Accelerated Strategy Design
Digital and Artificial Intelligence strategy
We bring many years of experience of the failures and successes to partner with you in delivering your transformation ambitions. We can help you:
•manage the scale of execution required
•get confidence in achieving your transformation goals
•break down barriers, get sponsorship & accountability
•accelerate delivery of services
•build trust with your customers.
● Build and support the Transformation Unit
● Independent Advice
● User centricity reviews & advice
● Leveraging technology and AI
● Develop analytics for digital engagement and customer experience
● Strong change management practices
● Ethical AI Strategy & processes
● Security, privacy & data maturity assessments
● Inclusion and accessibility reviews
● Cyber security operating model design & implementation.
● Reviews of benefits realisation, operational effectiveness, trust/ethics/security processes
● Continuous improvement and performance optimisation
● Maintaining service relevance, reducing red-tape and streamlining processes
● Enhanced resilience.
Having a strong culture and the right capabilities are fundamental to delivering enhanced services over the long term. Our ultimate goals are to help you:
●develop your digital leaders
•create a service-oriented culture
•build internal digital capabilities and capacity
•place less reliance on external sources.
Development & mentoring of digital leaders
Accredited Programs and training for building skilled, engaged and digital savvy people
Communications to inspire change, address concerns, recognise achievements
Culture baseline assessments
Access to leading research and learning
